PRIVACY POLICY

Last Updated: 01/09/26

Real Fantasy Dolls (“Real Fantasy Dolls,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, protect, retain, and otherwise handle personal information when you visit our website, purchase our products, create an account, contact us, subscribe to communications, interact with our social-media pages, or otherwise interact with us.

This Privacy Policy is intended to comply with applicable privacy legislation, including applicable Canadian privacy laws.

Depending on where you live and the nature of our activities, different privacy laws may apply. Where applicable law provides you with greater rights than described here, those rights continue to apply.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Contact information

Such as:

name;
email address;
telephone number;
mailing address;
billing address;
shipping address.

Transaction information

Such as:

products purchased;
order numbers;
transaction dates;
purchase history;
shipping information;
returns and refunds.

Payment information may be processed by third-party payment processors. We generally do not store complete payment-card numbers ourselves.

Account information

If you create an account, we may collect:

username;
email address;
password credentials or authentication information;
account preferences;
saved addresses.

Communications

We may retain communications you send to us, including customer-service inquiries and correspondence.

Website and technical information

We may automatically collect information such as:

IP address;
browser type;
device type;
operating system;
approximate location derived from IP address;
pages viewed;
referring website;
website interactions;
timestamps;
cookies and similar technologies.

Marketing information

If you voluntarily subscribe to marketing communications, we may collect information necessary to manage your subscription and communication preferences.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for reasonably appropriate purposes, including:

processing and fulfilling orders;
processing payments;
shipping products;
providing customer service;
communicating about orders;
processing returns and refunds;
maintaining accounts;
preventing fraud;
detecting unauthorized transactions;
protecting website security;
maintaining and improving our website;
understanding website usage;
providing requested services;
sending marketing communications where legally permitted and where required consent has been obtained;
administering promotions or contests;
complying with legal obligations;
enforcing our agreements;
protecting our legal rights;
responding to lawful requests from authorities;
investigating suspected fraud, abuse, or security incidents.

We will not collect, use, or disclose personal information for purposes that are incompatible with the purposes identified at the time of collection except where permitted or required by law.

Canadian privacy principles require organizations to identify purposes, obtain meaningful consent where required, limit collection and use, protect information, and provide transparency.

3. CONSENT

Where required by applicable law, we obtain your consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

You may withdraw consent subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain products or services.

4. MARKETING COMMUNICATIONS

Where required by law, we obtain consent before sending commercial electronic messages.

Marketing communications may include:

email;
SMS/text messages;
promotional announcements;
product launches;
special offers;
newsletters.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.

Canadian anti-spam rules generally require consent, identification information, and a functioning unsubscribe mechanism for commercial electronic messages.

5. WHO WE SHARE INFORMATION WITH

We may disclose personal information to service providers that help us operate our business, including:

ecommerce platforms;
payment processors;
shipping and logistics providers;
fulfillment providers;
website hosting providers;
cloud-storage providers;
email providers;
customer-service platforms;
analytics providers;
advertising providers;
fraud-prevention services;
information-security providers;
professional advisors;
legal counsel;
accountants;
insurers.

These service providers receive information only to the extent reasonably necessary to perform their services or as otherwise permitted by law.

We may also disclose information where required or permitted by law, including in response to legal proceedings, court orders, governmental requests, fraud investigations, or circumstances involving safety or security.

6. BUSINESS TRANSFERS

If Real Fantasy Dolls is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, reorganization, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Where required by applicable law, we will provide appropriate notice or obtain consent.

7. INTERNATIONAL PROCESSING

Some of our service providers may operate outside Canada.

As a result, personal information may be processed or stored in another country and may therefore be subject to the laws of that jurisdiction.

Where applicable, we take reasonable steps to protect personal information when it is transferred to third-party processors, including outside Canada. The Canadian Privacy Commissioner specifically notes that organizations remain responsible for taking reasonable steps to protect personal information handled by foreign processors.

8. COOKIES & TRACKING TECHNOLOGIES

We may use cookies, pixels, tags, analytics tools, and similar technologies to:

operate the website;
remember preferences;
maintain shopping carts;
understand website traffic;
improve website functionality;
detect fraud;
measure advertising effectiveness;
personalize content where permitted.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

9. ANALYTICS & ADVERTISING

We may use third-party analytics and advertising services to understand how visitors interact with our website and to measure advertising campaigns.

These services may collect information through cookies, pixels, device identifiers, or similar technologies.

Where required by law, we will obtain consent or provide appropriate controls for such technologies.

10. SOCIAL MEDIA

We may operate social-media accounts and may interact with customers through third-party platforms.

Your interactions with those platforms are governed by the privacy policies and terms of those platforms, not solely by this Privacy Policy.

We encourage you to review the privacy settings and policies of any social-media platform you use.

11. USER-GENERATED CONTENT

If you voluntarily submit reviews, photographs, videos, testimonials, or other content to us, we may use that content in accordance with our Terms & Conditions and any permissions or consents applicable to the submission.

Please do not submit personal information about another person unless you have the legal authority to do so.

12. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.

However, no electronic transmission, storage system, website, or security measure can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, satisfy legal and accounting requirements, resolve disputes, enforce agreements, prevent fraud, and otherwise comply with our legal obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

14. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate information;
ask about how information is used or disclosed;
withdraw consent where applicable;
request deletion or destruction where legally available;
challenge our privacy practices;
make a privacy complaint.

Canadian privacy principles include rights relating to access, accuracy, transparency, and challenging an organization’s compliance.

We may need to verify your identity before processing certain requests.

15. QUEBEC RESIDENTS

If you reside in Quebec, additional rights and obligations may apply under Quebec’s privacy legislation.

Real Fantasy Dolls will maintain privacy governance practices appropriate to its activities and will identify the person responsible for personal-information protection.

Quebec’s private-sector privacy law requires enterprises to publish information concerning their privacy governance practices in clear and simple language and requires the title/contact information of the person responsible for personal information protection to be made available.

Privacy Officer:
[NAME/TITLE]
[EMAIL]
[MAILING ADDRESS]

16. CHILDREN’S PRIVACY

Our website and products are intended for adults unless a particular product is expressly identified otherwise.

We do not knowingly seek to collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate steps.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

18. PRIVACY COMPLAINTS

If you have a question, concern, or complaint about our privacy practices, please contact:

Privacy Officer
Real Fantasy Dolls
[EMAIL]
[ADDRESS]

We will investigate privacy complaints and take reasonable steps to address legitimate concerns.

Where applicable, you may also have the right to bring a complaint to the relevant privacy regulator.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

20. CONTACT

Real Fantasy Dolls
Legal Name: Real Fantasy Dolls Inc.
Email: info@realfantasydolls.com
Address: Canada.